Privacy Policy
Privacy Policy
DATA PROTECTION STATEMENT
In this privacy statement, the terms “we,” “us,” and “Lowie & Liv” refer to Lowie & Liv. Lowie & Liv attaches great importance to your privacy. Our privacy policy is described below. If we make any changes to this policy, we will notify you by updating this statement on our website.
What information do we collect?
If you want to subscribe to our newsletter, we ask for your name, telephone number, home address and email address. If you make a purchase on our website, in addition to the information above, we also ask for your delivery address and payment method. We may collect information about the use of our website to further develop and improve it through online surveys and other questions.
What is the information used for?
Your information enables us and our processors to process your order, notify you of important feature changes and for statistical or research purposes to improve this website and our services to you. We may also from time to time send you information (by email or post) about products and services and details of promotions and special offers from Lowie & Liv. If you do not want to be contacted for these purposes, we offer you several ways to tell us your marketing preferences:
- All emails and newsletters contain information on how to unsubscribe; or
- by sending an email to our customer service at lowieandliv.amsterdam@gmail.com with "unsubscribe" in the subject line.
When we assess your request for goods or services, we may use your information to prevent and detect fraud.
Shopify
Our store is hosted by Shopify Inc., which provides us with the online e-commerce platform to sell our products and services.
Your data is stored in Shopify's data storage, databases, and general applications. The data is stored on a secure server behind a firewall.
Privacy on mobile
Lowie & Liv offers optimized experiences for mobile devices that allow you to shop online, check product availability, receive information about store events, or receive other information from us. All personal information collected by Lowie & Liv through our mobile application is protected by this Privacy Policy.
Social media plugins
Our website uses social plug-ins ("Plug-ins") from Facebook and Google to connect to relevant social media sites. In some cases, only browser usage data is sent. However, if you actively use plug-ins (for example in your Facebook profile), this information is also transmitted. The plugins we use are described below:
Facebook plugins
Our website uses plug-ins from the social network Facebook.com, which is operated by Facebook Inc., 1601 S. California Ave, Palo Alto, CA 94304, USA ("Facebook"). The plug-ins can be recognized by the Facebook logo and are sometimes called "Facebook Social Plug-in". When you click on a web page on our website that contains such a plug-in, your browser automatically establishes a direct connection to the Facebook servers. The content of the plug-in is then sent directly to your browser by Facebook and integrated into our website. By connecting to the plug-in, Facebook receives information that you have visited our website. For this purpose, the Internet address of the visited website (including your IP address) is sent to a Facebook server in the USA and stored there. Facebook is generally unable to identify individuals based on the dynamic IP address normally assigned to you by your Internet service provider when you browse. According to Facebook's public statements, this data is not processed or passed on to third parties and is anonymized after three months so that it can no longer be linked to a person. However, this does not apply if you are logged in to Facebook when you visit our site. In that case, Facebook can link your visit to your Facebook account. If you interact with the plug-ins, for example by clicking the "Like" button or leaving a comment, the relevant information is sent directly from your browser to Facebook and stored there. For the purpose and scope of the data collection and the further processing and use of the data by Facebook, as well as your rights in this regard and the setting options for protecting your privacy, please refer to Facebook's privacy policy.
If you are a member of Facebook and do not want Facebook to collect data about your visit to our pages, you must log out of Facebook before visiting our pages.
By accepting our Privacy Policy and continuing to use our site while logged into your Facebook account, you allow our site to offer you an optional subscription to Facebook Messenger updates when you add products to your shopping cart. We use this connection to send you an update via Facebook Messenger about the products you have left in your shopping cart on the site.
You can also unsubscribe at any time by sending a message on Facebook or sending an email to lowieandliv.amsterdam@gmail.com .
What information do we share with others?
We may contract with other companies to provide certain services, including credit card processing, shipping, name and address verification, email delivery, market research and campaign management. We only provide these companies with the information they need to perform their services and work closely with them to ensure that your privacy is respected and protected. These companies are contractually prohibited from using this information for their own marketing purposes or from sharing it with anyone other than Lowie & Liv. We may share your information with our returns warehouse, which processes our returns in the US and processes the information in accordance with this privacy policy, for example when accepting returns for products purchased through Lowie & Liv.
Cookies
A cookie is a small data file that is stored on your computer by your web browser. We use cookies to keep track of your current shopping session, so you can check out at any time and to personalize your online experience. If you do not accept cookies, you will not be able to use this website.
By using our website, you (the visitor) consent to third parties processing your IP address to determine your location for currency conversion. You also agree to this currency being stored in a session cookie in your browser (a temporary cookie that is automatically deleted when you close your browser). This is to ensure that the selected currency is chosen and remains consistent when you visit our website so that prices can be converted to your (the visitor's) local currency.
Links to third party websites
Our website may contain links to other websites, content or videos (embedded or direct links) operated by third parties ("Linked Sites"). We provide the Linked Sites solely as a convenience to you, and the inclusion of any Linked Site does not imply endorsement of the Linked Sites by Lowie & Liv in any way. You access the Linked Sites at your own risk and by visiting them you leave our website. The Linked Sites are not under our control and we are not responsible for the content of the Linked Sites, including their privacy policies or any tracking technologies they may use.
This privacy policy applies only to our website and not to other websites. Therefore, we are not responsible for the content or activities of such linked sites. We recommend that you consult the privacy policy of the applicable website to determine how they handle the personal information they collect.
Protecting children's privacy on our website
Our website is not intended for use by children under the age of 13, and we do not knowingly collect information from anyone under the age of 13. If we become aware that anyone under the age of 13 has provided information to us for any purpose without verifiable parental consent, we will delete that information from our records.
Security and protection
We take physical, electronic and procedural safeguards to protect the confidentiality and security of personal information provided to us through our website. To protect your information, our website uses Secure Sockets Layer (SSL). SSL encrypts your credit card number during transmission to our credit card processor. Credit card information is not stored on our servers.
To verify that your connection is secure, look at the status bar at the bottom of your browser window. If you see an unbroken key or a closed lock (depending on your browser), SSL is active and your data is protected. Most browsers also provide additional security warnings.
Sale of assets
As our business develops, we may undergo a business transition, such as being acquired by another company, merging with an existing company or selling a portion of our assets. In such acquisitions, customer data is typically one of the assets transferred or acquired by a third party. In the unlikely event that Lowie & Liv, or a substantial portion of its assets, is acquired or involved in legal proceedings, you acknowledge that such transfers may occur and that your personal information may continue to be used as described in this privacy policy.
Text marketing messages
We value your privacy and the information you provide in connection with our text marketing service. We use this information to send you SMS messages (for your order, including payment reminders), SMS marketing offers and transactional texts, including requests for reviews from us.
Our website uses cookies to keep track of which items you have added to your shopping cart and when you have abandoned your order. This information is used to determine when we should send you text message reminders.
Policy changes
This policy supersedes all prior communications regarding our information practices. We reserve the right to change this policy and apply the changes to previously collected information to the extent permitted by law. In the event of significant changes to this policy or future changes to our information practices, we will notify you by posting the changes on our website.
Contact information:
Lowie & Liv