Privacy Policy for Lowie & Liv

We are aware that you place your trust in us, and we consider it our responsibility to protect your privacy. On this page, we inform you about what data we collect when you use our website, why we collect this data, and how we use it to improve your user experience. This way, you will fully understand how we operate.

This privacy policy applies to the services of https://lowieandliv.com. You should be aware that www.lowieandliv.com is not responsible for the privacy policies of other websites and sources. By using this website, you agree to the privacy policy.

https://lowieandliv.com respects the privacy of all users of its site and ensures that the personal information you provide is treated confidentially.

Information We Collect

When you interact with Lowie & Liv, we may collect the following types of information:

• Personal Identification Information: This includes your name, address, email address, and phone number. We collect this data when you create an account, make a purchase, or communicate with our customer service.

• Payment Information: To process your orders, we collect and securely store your credit card information, billing address, and payment behavior. We use secure encryption technologies to protect this sensitive data during transactions.

• Order Details: We collect information about your purchases, such as the products you bought, their quantity, price, and shipping address.

• Device Information: We may collect information about your device, including your IP address, browser type, and operating system. This information helps us improve the functionality of our website and enhance your shopping experience.

• Cookies and Tracking Technologies: We use cookies and similar tracking technologies to monitor your browsing behavior on our website. This data is collected to personalize your experience and improve our services.

Sharing Your Information

We respect your privacy and do not sell your personal data to third parties. However, we may share your data under the following circumstances:

• Service Providers: We may share your data with trusted service providers who help us provide our services, such as payment processors and shipping companies.

• Compliance with Laws: We may share your data when legally required to protect our rights or in response to a legal request.

• Business Transfers: In the event of a merger, acquisition, or sale of our business or part of it, your data may be transferred as part of the transaction.

How We Use Your Information

We use the information we collect for various purposes, including, but not limited to:

• Order Processing: To process and deliver your orders, communicate with you about your purchases, and provide customer service.

• Account Management: To manage your account, send order confirmations, and provide information about your account status.

• Personalization: To personalize your shopping experience by offering product recommendations, promotions, and content tailored to your preferences.

• Analytics: To analyze your usage of our website, understand your preferences, and improve our products and services.

• Communication: To send you updates, newsletters, and marketing communications when you have opted in to receive them. You can unsubscribe at any time.

How Long We Retain Your Information

We will retain your personal data only as long as necessary to fulfill the purposes outlined in this privacy policy and to comply with legal and regulatory requirements. The specific retention periods for each type of data may vary. Here are some general guidelines:

• We do not retain your data longer than necessary for the purposes for which it was collected. Once the retention period has expired, we will securely dispose of or anonymize your data to prevent further use.

How We Collect Your Information

• Forms: We collect data through user-friendly forms for account creation, shipping, and contact purposes.

• Newsletter Sign-ups: When you sign up for our newsletter, we collect your email address to inform you of our latest updates.

• Purchase Processing: Your purchase information, including name, address, and payment details, is collected to process orders efficiently.

• Customer Communication: We collect data related to your inquiries and feedback when you contact our customer service team.

• Cookies and Tracking: We use cookies and tracking to personalize your experience and improve our services.

• Account Activity: Your account activity data, such as login history and order records, helps us personalize your experience.

• Social Media Integration: We may collect information from your social media profiles when you connect with us or interact with us on these platforms.

Use of Collected Data

• Using Our Services: When you sign up for one of our services, we ask you to provide personal information. This data is used to perform the service. The data is stored on our secure servers at www.lowieandliv.com or those of a third party. We will not combine this data with other personal data we have.

• Communication: When you send emails or other messages to us, we may retain these messages. Sometimes, we may ask for personal information relevant to the specific situation. This allows us to address your questions and fulfill your requests. The data is stored on our secure servers at www.lowieandliv.com or those of a third party. We will not combine this data with other personal data we have.

• Cookies: We collect data for research purposes to better understand our customers and tailor our services accordingly.

This website uses "cookies" (text files stored on your computer) to help analyze how users interact with the website. The information generated by the cookie about your use of this website may be transferred to secure servers at www.lowieandliv.com or those of a third party. We use this information to track how you use the website, compile reports on website activities, and provide additional services related to website activity and internet usage.

Use of Data:

We do not collect or use information for any purposes other than those described in this privacy policy unless we have obtained your prior consent.

Third Parties:

Information is not shared with third parties, except for web applications we use for our store. This includes the WebwinkelKeur review system. This information is used solely for promotional purposes and is not shared further. Additionally, some information may be shared internally. Our employees are required to respect the confidentiality of your information.

Changes

This privacy policy is tailored to the use and features of this site. Any adjustments and/or changes to this site may lead to modifications in this privacy policy. Therefore, it is advisable to regularly review this privacy policy.

Choices Regarding Your Personal Data

We offer all visitors the opportunity to view, modify, or remove all personal information we currently have.

• Modify/Unsubscribe from the Newsletter: At the end of each mailing, you will find the option to modify your details or unsubscribe.

• Modify Communication Preferences/Unsubscribe: If you wish to modify your data or remove yourself from our records, please contact us using the details below.

• Disable Cookies: Most browsers are initially set to accept cookies, but you can adjust your browser settings to refuse all cookies or alert you when a cookie is being sent. However, some features and services on our site and other websites may not function properly if cookies are disabled in your browser.

SMS

By subscribing to Lowie & Liv SMS, you agree to receive automated marketing SMS about our products and services on the phone number you provided during sign-up, and that messages may be sent via automated phone numbers or other technologies. The message frequency is recurring. Consent is not a condition for purchase. Message and data rates may apply. Reply with STOP, END, CANCEL, UNSUBSCRIBE, or QUIT to opt out and HELP for customer support. You may receive an additional text confirming your opt-out decision. You understand and agree that attempting to opt-out in ways other than sending the opt-out commands above is not a reasonable way to unsubscribe.

Questions and Feedback

We regularly review our compliance with this privacy policy. If you have any questions regarding this privacy policy, please contact us at support@lowieandliv.com.