Lowie & Liv Shipping Policy

Lowie & Liv is dedicated to delivering your orders quickly and securely, working with trusted shipping partners to ensure a smooth experience. For shipping information and conditions, please see the details below.

Shipping Methods

We offer various shipping methods to ensure your order arrives safely and quickly. Once your order has been processed, you will receive tracking information to stay updated on your shipment’s progress. Shipping is always free to the UK, Canada, and the USA. For other countries, delivery times and any applicable fees may vary depending on the destination and chosen shipping method.

Missing or Damaged Items

If your package is missing items or arrives damaged, please contact us within 7 days of delivery to file a claim. Be sure to provide your order number, photos of the packaging (if damaged), photo of the packing slip (for missing item claims), and a description of the issue. Claims submitted after 7 days may not be eligible for resolution.

Note for Packaging Damage:

We always aim to deliver your items in great condition, and we carefully package every order to ensure they arrive safely. However, please note that if the packaging gets damaged during transit but the item itself remains fully functional, it won’t be eligible for a replacement or refund. For any questions, please reach out to our team at support@lowieandliv.com.

Delivered but Not Received

If your tracking shows that your package has been marked as “Delivered,” but you have not received it, please file a claim directly with the carrier. You will need to provide us with proof of loss or a formal claim confirmation from the carrier. Claims for packages marked as delivered will not be eligible after 7 days from the delivery date.

Origin of Shipments:

We are shipping directly from China and our US warehouse to you to be able to provide you the best possible price.

Order Modification

If you wish to modify your order, such as changing the quantity, address, or product, we can accommodate this request within 12 hours of placing the order. After 12 hours, the order may already be in the shipping process, and modifications will no longer be possible.

Order Cancellation

If you wish to cancel your order, we can process the cancellation within 12 hours of the order being placed. After 12 hours, the order may already be in the shipping process, and cancellations will no longer be possible. Please reach out to us as soon as possible if you need to cancel your order.

General Information

Orders are processed and shipped within 1-3 business days (excluding weekends and holidays). We are shipping directly from China and our US warehouse to you to be able to provide you the best possible price. Tracking information will be provided once your order has shipped. If you have any questions or need assistance, feel free to reach out to our customer support team at support@lowieandliv.com. We’re here to help!